Faucetlist.com Legendary Easy Return Policy
- Fast and Free Replacement for any Defective or Damaged Product.
- 30 Day Easy Returns. Shop Risk Free!
- No Restocking Fees on Faucets. Only 15% for other items.
Why is our Return Policy so Easy?
We believe in our faucets and fixtures - they are GREAT! We experience VERY low return rates so we know our customers agree! We want you to be pleasantly surprised by how amazing our faucets and fixtures really are. We have more than 30 years experience in this industry and we have used our product knowledge to select only the best stuff for sale online.
You expect quality but don't want to break the bank right? We are confident our product offering will make you happy and that's why we have a super easy return policy. We know you are buying online based off a picture. You can buy Risk Free and return anything no questions asked. We 100% guarantee you will be happy with your purchase so shop with confidence!
Don't believe a company these days could be so cool? Well don't take our word for it, see what our over 9000 happy eBay customers have to say by viewing our eBay feedback! We like to go the extra mile for our customers and our return policy is so easy because we don't think you will ever even need it!
100% Quality and Satisfaction Guarantee
At Faucetlist.com, all our Bathroom faucets, Kitchen Faucets, Clawfoot tub faucets, Bathroom Accessories, Bathroom Vanities, and other fixtures are Brand New, in the original box, and have never been installed. Every Faucet and Fixture we offer has been selected for high-quality construction and finish. We are an authorized distributor for the products we offer. Any Manufacturer warranties on the faucets and fixtures we carry will apply to you as the end consumer.
If you receive your order and have to return it, we offer an easy, no questions asked return policy for 30 days. If you open the box and are not satisfied with your product for any reason, just contact us at [email protected] or call 1-855-530-5222 Monday-Friday 9am-5pm pacific time and we will arrange the return or exchange.
Buying faucets and other items with specialty finishes online is sometimes tricky. You are purchasing based on a picture. Depending on your monitor settings and resolution, it may be hard to perfectly gauge the finish. Oil Rubbed Bronze and Satin Nickel are both beautiful finishes, but they can vary from manufacturer to manufacturer. If you place an order and the finish does not meet your expectations, just return it within 30 days for a refund!
Returns for Larger Fixtures that Ship LTL Freight
Due to the nature of large shipments such as Bathroom Vanities, Cabinets, Toilets, Tubs, and other items that ship by LTL Freight Trucking Company as opposed to UPS or FEDEX, we must charge a 15% restocking fee. If your item came to you by trucking company the restocking fee will apply. It's not to be mean but larger shipments have a lot of parts that take a long time to unpack and put back into inventory. Hopefully you can understand our situation. If you are shopping for a larger fixture, please consider this and make sure to ask all your questions in advance! Our Sales staff is here to help! We aren't here to upsell, just to help you find an item that will be what you need.
***Note: If your item was damaged through no fault of your own, the restocking fee does not apply. Make sure however that you immediately note any damage when you receive your shipment. Please refuse delivery of any obviously damaged shipment. All claims regarding damage must be made within 48 hours. Open everything right away to make sure it is ok and don't sign for a shipment that arrives looking damaged. Damage is covered by shipping insurance so if you accept the shipment as ok but later find something is broken, the insurance is useless.
***Note Note: Damage during shipping is extremely rare since we pack everything very carefully. It hardly ever happens but you never know so please just look through your order when it arrive.
Contact Contact Contact!!
Contact us with all questions prior to ordering! We can help clear up any confusion you may have before you order. The easiest return/exchange is the one we can preempt with a simple conversation! Reach us anytime by email at [email protected] or phone, 1-855-530-5222.
Even with the best intentions, we know that sometimes the fixture you ordered simply won't fit, or your design plans change and now you need a something different. Perhaps you ordered a Bathroom Centerset faucet, but now you need a Widespread faucet. Maybe your ordered a kitchen faucet with side spray, but now you want a pull out kitchen faucet. Or if you ordered a corner vanity but changed the plans and now need a larger double vanity. What if you ordered a deck mount clawfoot tub faucet but now you want a wall mount clawfoot tub faucet? If the fixture you received will not work for any reason, just return it within 30 days for a refund!
the fine print
The bottom line is we want you to be happy with your faucet. We fully back the products sold on Faucetlist.com. If you are not satisfied, we will work something out. If something is wrong with the item, we will fix it. However, the lawyers say we have to put a few things here.
Please inspect your item(s) immediately upon receipt. If anything is wrong with your order contact us know ASAP so we can fix the situation. For UPS/FEDEX Shipments, claims must be made within 30 days from when you receive your shipment. For Freight LTL Shipments you must make your claim within 48 hours of delivery. Please never accept a shipment that arrives looking damaged or we cannot assist you with a replacement! If you accept a shipment and do not make a claim right away we cannot get the shipping insurance to reimburse us. This means we all lose. Take 5 minutes and look over your new stuff. Thanks in advance for your cooperation. Claims made after the timeframe stated above will not be considered.
To take advantage of the no questions asked return policy, make sure to contact us within 30 days of when you receive your shipment. For faucets there is no restocking fee if you make your claim in the stated timeframe. After 30 days your return may be subject to a restocking fee of up to 25%, and depending on the item, may not be accepted. The rules vary based on the manufacturer so please read the product details carefully.
All orders that ship via Trucking Company LTL are subject to a 15% restocking fee.
Returned items must be in new, saleable condition. If you return an item that has been installed or damaged at a worksite, we cannot give you a refund. Buyer pays all return shipping costs.
Inaccurate information, errors, and omissions may occur due to typographical or other technical errors. We reserve the right to correct these mistakes, even after an order has been placed.